Refund Policy

Updated: 1 August 2020

1 YEAR GUARANTEE

At Zaptor, we offer a 1-year guarantee on all our printing supplies, guaranteeing that they are free from defect and work in the printers promised.

RETURNS
To request a return, please email sales@zaptor.co.za so that we can get the process started.

DEFECTIVE ITEMS

All our products have a 1-year warranty unless otherwise stated in the product description.

For any item that may be defective, we will need a status report or a photo showing error message received. For defective inks, toners or drums, the credit or replacement will work as follows:

Ink or toner remaining in the cartridgeReplacement/Credit or Refund
0 – 50%We will credit you for the remaining life of the cartridge against your next purchase or offer a refund for the remaining life of the cartridge.
50 – 80%We will replace the item with a brand-new cartridge or offer you a refund for the remaining life of the cartridge.
80 – 100%We will replace the item with a brand-new cartridge or offer you a full refund for the original product value (excluding delivery fees)

EXCHANGES

Should you need to exchange a product for a different product, you will be liable to pay for the delivery cost of the replacement product.

CHANGE OF HEART REFUNDS

This section relates to unopened, unused products that you would like to return for a refund. We cannot refund opened non-faulty products.

We offer a refund for the order within 14 days of the delivery for generic printing supplies and 7 days for all other products. Delivery fees are non-refundable. A handling fee of 10% will be charged against your refund. 

SHIPPING 
All returns are addressed to Zaptor, 18 Stride Road, Pinelands, Pinetown, 3610.

Any items returned must be securely packed into a single box if possible, of smallest size to prevent any damage to the returned product.